Grievances, Complaints, Reports of Fraud/Waste/Abuse
If you have an issue to report to us, any information in the public interest or any subject you wish to report, including discrimination or suspected fraud, waste, or program abuse, review your options for filing complaints.
Equal Opportunity is the Law
Workforce Connection provides useful, easy-to-access services which result in a successful job search or career transition. Assuring equal opportunity in every program, service and benefit is essential to fulfilling our mission.
In accordance with the law, and as a recipient of federal financial assistance, Workforce Connection prohibits discrimination against:
- any individual on the basis of race, color, marital status, religion, sex, national origin, age, disability, veteran status, political affiliation or belief; and
- any beneficiary of programs funded under Title I of the Workforce Investment Act of 1998 (WIA) on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA Title I-financially assisted program or activity.
Specifically, Workforce Connection prohibits such unlawful discrimination in the following areas:
- deciding who will be admitted, or have access, to any WIA Title I-funded program or activity;
- providing opportunities in, or treating any person with regard to, such a program or activity; or
- making employment decisions in the administration of, or in connection with, such a program or activity
If you have a complaint about Workforce Connection, including a job you were sent to by Workforce Connection, or if you believe you have been wrongfully denied a benefit or service, your first step is to discuss the matter with the Program Manager or with Kathleen Woodring, Workforce Connection's chief operating officer, by calling 352-873-7939, ext. 1202 or 800-434-5627, ext. 1202.
You have the right to file a written grievance/complaint with Workforce Connection's equal opportunity officer. Information on filing a grievance/complaint may be obtained from Workforce Connection's Equal Opportunity Officer by calling by 352-873-7939, ext. 1208 or 800-434-5627, ext. 1208.
Send written grievances/complaints to:
Attention: Grace Bynum, EOO
3003 SW College Road, Suite 205
Ocala, FL 34474
A hearing will be scheduled within 60 days of formal filing. If you are dissatisfied, you may appeal to:
Florida Department of Economic Opportunity
Director, Office of Civil Rights
107 E. Madison St., Caldwell Building, MSC 150
Tallahassee, FL 32399-2250
Anyone subjected to discrimination in the workplace or under a Workforce Connection program or activity may file a complaint within 180 days from the date of the alleged violation with either Workforce Connection's Equal Opportunity Officer or with the United States Department of Labor's Civil Rights Center at the following addresses:
Attn: Grace Bynum, EOO
3003 SW College Road, Suite 205
Ocala, FL 34474
U.S. Department of Labor
Civil Rights Center
200 Constitution Ave. N.W., Room N-4123
Washington, DC 20210
If you have missed the 180-day deadline and believe you have good cause for filing late, you may request an extension from the director of the U.S. DOL's civil rights center. You may also contact your local Equal Opportunity Officer for information about other complaint investigative authorities and their reporting deadlines.
To file a complaint you may use Workforce Connection's Complaint Information Form or send the information listed on this form, in writing, either to Workforce Connection, the Florida Department of Economic Opportunity, or the US DOL at the above-referenced addresses. You may obtain the Civil Rights Center's complaint form electronically through the US DOL's website.
Allegations, suspicions and complaints involving possible fraud, program abuse, criminal misconduct and other illegal or improper activities must be submitted immediately to the Florida Department of Economic Opportunity's Office of the Inspector General. For Incident Report Procedures and Incident Report form visit DEO's Office of the Inspector General.
Allegations judged to be of an emergency nature, and those receiving public exposure, should be reported immediately to the OIG by telephone at 850-245-7135. All telephone reports should be followed by prompt written or electronic notification to the OIG, using the Incident Report form of other suitable means. You may remain anonymous in the reporting.
It is illegal to punish whistleblowers or retaliate against any employee who reports suspected cases of fraud or abuse. No action will be taken against any complainant for disclosing information concerning improper activities or for making a valid complaint to proper authorities.
Workforce Connection's Complaint Information Form
US DOL Civil Rights Center's Complaint Form
FL DEO's Office of the Inspector General